FAQ

Despatch, Delivery Tracking...

When will I receive my order?

If your in the UK you should expect to receive your order within 2 - 5 working days via 2nd class service or within  1 - 3 working days via 1st class service. Please note that in certain circumstances Royal Mail may deliver a little later than expected if they have a huge backorder to fulfill so if you haven't received your products within 14 working days please contact us.

How long does it take to ship to...?
Please see our delivery section for details

Do you offer next day delivery?

If you have a really urgent order please contact us and we will arrange a next day service for an additional fee

My order has arrived damaged what do I do?
Our products are packaged with great care but if your order has arrived damaged then please contact us.


Prices and Payments...

What payments do you accept?
We accept payment by most major credit/debit cards and via Paypal as its the safest and quickest way to pay. We currently are unable to take payment via telephone.


Refunds and Returns...

I'm not happy with my products and would like a refund?

In the unlikely event that you are dissatisfied with your order then please contact us right away at info@craftsinmind.co.uk so we can discuss your issues.

What's your refund policy?
We offer a 14 day money back guarentee from the date of sale.


Ordering Process...

How do I order?
Simply add your desired items to the shopping cart and when you are ready proceed to our checkout facility within which your payment will be processed